Dr. Randy KaleAdjusting the World Back to Health

Refund Policy

Last updated: September 28, 2026

This policy covers purchases from Kale Consulting Firm, LLC, operating as Dr. Randy Kale: live seminar tickets, private training, the online certification, and the tools of the technique. It is written to be fair to you and to every doctor counting on a full, well-run room, so please read it before you buy.

Everything is paid in full

Seminar tickets, private training, and tools are paid in full at checkout. We do not take deposits and we do not offer payment plans.

Live seminar tickets (Doctor and Student Certification)

  • 30 or more days before the seminar starts: cancel for a refund of what you paid, less the card processing fee. For the December 4, 2026 seminar, that means on or before November 4, 2026.
  • Inside 30 days (for December 4, from November 5): tickets are final and not refunded. Your seat still has value. Before the seminar starts, you can hand it to a colleague (a doctor ticket to another doctor or a student, a student ticket to another chiropractic student), or move it one time to the next live seminar at no extra cost. Just email us the details.
  • No-shows: if you do not come and did not tell us before the seminar started, the ticket is used and cannot be refunded, transferred, or moved.
  • Early bird prices: when we offer them, each one is good only until its posted deadline. We do not change the price of a ticket bought before or after a deadline. A refund is always the amount you actually paid.
  • Certification: your ticket pays for the training. You earn your Kale Certification when Dr. Kale signs off on your work, and not earning it at the seminar is not a reason for a refund.

If we move or cancel the seminar

  • If we move the seminar to a new date or place, your ticket moves with it. If you cannot make the new date, you choose: a full refund of what you paid, fees included, or a seat at a later seminar.
  • If we cancel the seminar and do not reschedule it, you get a full refund of what you paid, fees included, within 14 days.
  • Things outside anyone's control (weather, illness, a problem at the venue) are handled the same way: we set a new date, and you choose the new seat or the full refund.
  • We are not responsible for travel, hotel, or other costs you paid on your own, so we suggest booking travel you can change.

Private 1-on-1 training

  • Applying is free. Once Dr. Kale approves your application, training is paid in full before your first session.
  • Moving your dates: with at least 7 days' notice, you can move your dates at no cost. With less than 7 days' notice, you can move them one time.
  • Refunds: before your first session starts, you can cancel for a refund of what you paid, less the card processing fee. Once your first session starts, there is no refund, and your remaining hours stay yours to schedule within 12 months of payment.
  • If Dr. Kale has to cancel a session, we reschedule it at no cost to you. If we cannot find a new date that works, you get a refund for the hours you did not receive.

Online certification

Joining the waitlist is free. Refund terms for the online certification will be posted here before it opens in 2027.

Tools and equipment

  • Made to order: each piece is handmade and paid in full when you order. Lead times are estimates: about 6 to 8 weeks for the Kale knee chest table, and about 4 weeks or sooner for the Torque and Toggle Training Tool and the Speeder Board.
  • Canceling: before your piece ships, you can cancel for a refund of what you paid, less the card processing fee.
  • Returns: you have 14 days from delivery to send a piece back. You pay the return shipping. If it reaches us in brand new condition with no damage, we refund the price of the piece, less the card processing fee. If it reaches us damaged, we refund part of the price, and how much depends on the damage. The card processing fee is kept either way, and any shipping you paid on the original order is not refunded.
  • Damage in shipping: if your piece arrives damaged, email us photos within 7 days of delivery and keep the box and packing. We work it out with you directly, case by case: a repair, a replacement, or a refund.
  • Warranty: our tools do not come with a written warranty. If something goes wrong with your piece, contact Dr. Kale's team and we will handle it with you directly.

How to ask

Write to Kale Consulting Firm, LLC, attention Dr. Randolph "Randy" Kale, at [email protected], or call (864) 205-6104, with your name, what you bought, and the date. We answer every request personally. Approved refunds go back to the card you paid with.